Shipment

SHIPMENT
All items are available in our warehouse in Switzerland. We do not operate dropshipping so the delivery time is very short. We guarantee that your order will run smoothly. Your order (once paid) usually leaves our warehouse the day after payment. (Exceptions are Sundays and public holidays). In addition, shipping is free for goods valued at 50 Swiss francs (Switzerland) or 50 euros (EU countries). If the value of the goods is below the threshold, shipping costs of CHF 7.00 will be charged.

DELIVERY AREA

The delivery area is limited to Europe. We assure you 100% confidential delivery. You will receive your order from wichtel-paradies.ch with absolute discretion and no personal data will be visible on your order, so that your privacy is protected

DELIVERY TERMS

The ordered goods will be delivered by post or delivery service. Please note that parcels usually take longer to be delivered before public holidays. Wichtel-paradies.ch or the commissioned delivery service is entitled to deposit the ordered goods in front of the customer's front door if the customer does not personally receive the order at the time of delivery of the goods. If a product is not available or only available at a later date due to force majeure or a lack of own delivery, W ichtel-paradies.ch reserves the right to withdraw from the purchase contract for this product or to extend the delivery times. W ichtel-paradies.ch will inform you immediately about the unavailability or the delayed delivery time. If you do not accept any counter-offer or one from wichtel-paradies.ch If you do not want to accept the delayed delivery that you have been informed about, you can withdraw from the contract. In this case, wichtel-paradies.ch will refund any payments already made.

WARRANTY/DELIVERY TIMES/RETURNS

Wichtel-paradies.ch guarantees that all ordered products leave our warehouse in perfect quality. If you are not completely satisfied with your order, please contact our consumer service by email (info@wichel-paradies.ch). If a delivered article is damaged or does not correspond to the goods ordered, you can return this article within a period of 14 days after receipt. The item is in the original packaging and a copy of the invoice is attached to wichtel-paradies.ch to send back. If an item is not available or only available at a later date due to force majeure or a lack of own delivery, we reserve the right to make the buyer a replacement offer for the unavailable product. The buyer is free to accept the replacement offer or to withdraw from the purchase contract in relation to the item that cannot be delivered. Under the above conditions, wichtel-paradies.ch undertakes to refund the purchase price paid by the buyer and the postage costs or to deliver another item of equal value